Shipping Policy

Last Updated: September 24, 2026

At [GREATE SALES], we are committed to getting your order to you safely and efficiently. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected.

Typical delivery times are:

• United States: 5–12 business days

• International: 7–20 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

Delays may occur due to weather, customs, carrier delays, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable shipping promotion will be clearly displayed on our website.

4. Order Tracking

Once your order has shipped, you may receive a tracking number by email.

Tracking information may take 24–72 hours to become available after the order has been shipped.

If your tracking information has not updated for several days, please allow additional time for the shipping carrier to update its system.

5. Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the shipping address.

We are not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot find it, please first check with household members, neighbors, and your local delivery carrier.

If you still cannot locate the package, please contact us at [YOUR EMAIL ADDRESS] and we will assist you where possible.

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the damaged product and packaging.

We will review the situation and determine the appropriate solution, which may include a replacement or refund.

8. International Orders and Customs

For international orders, additional customs duties, taxes, or fees may apply depending on the destination country.

Any applicable customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

9. Multiple Products in One Order

If you purchase multiple products, your items may arrive in separate packages.

This can happen because products may be shipped from different fulfillment locations.

You may therefore receive separate tracking numbers and packages for the same order.

10. Shipping Delays

While we work with shipping providers to deliver orders within the estimated timeframe, we cannot guarantee a specific delivery date.

We are not responsible for delays caused by shipping carriers, customs, weather conditions, holidays, incorrect addresses, or other circumstances beyond our reasonable control.

11. Contact Us

If you have questions about your order or shipping, please contact us:

Store Name: [STORE NAME]
Email: [YOUR EMAIL ADDRESS]

We are happy to assist you with your order.

Thank you for shopping with [GREATE SALES].